If you have any feedback, comments or complaints regarding our services, please do not hesitate to communicate with us by submitting the online form below. If you would prefer to fill a physical form, you may download it (here) or you may obtain it at any of our branches.
Once received, our Complaints Officer shall acknowledge your complaint within the next 2 working days. You may be contacted to provide additional information to assess your situation and we will explain the next steps in the process and provide you with details on how you can contact us to discuss your complaint, if needed.
The Complaint Officer will conduct a full investigation of the content and respond back with the findings within 5 working days. If the complaint is complex and requires more time and investigation, the same will be informed to you immediately. Our response shall be presented fairly and promptly, with all the facts stated in a good faith to the you.
If you are not satisfied with the company’s response or action regarding your complaint, you may forward the complaint with our response to the Compliance Directorate at the CBB using the online complaint form (https://www.cbb.gov.bh/complaint_frm.php) within 30 calendar days.
For any inquiries in this regard, you may contact the Complaints Officer on:
Location: Head Office, Ground Floor