Takaful International Company announced the launch of its cutting-edge website, designed to redefine the customer insurance journey. The new platform offers a seamless and intuitive experience, empowering customers to manage their policies, access essential services, and get instant support with unprecedented ease.
The redesigned website boasts a user-friendly interface, allowing customers to easily navigate and access a comprehensive suite of services. Key features include simplified policy management with login-free vehicle insurance renewal, policy overviews through the ‘My Takaful’ portal, and instant quotes for various insurance products. Customers can also benefit from expanded digital services such as online agency vehicle insurance, instant travel insurance purchase, real-time claim status updates, and efficient policy management. Additionally, the streamlined payment process through Takaful Pay facilitates seamless transactions for various services, while enhanced customer support ensures timely assistance through direct access to Takaful International’s assistance services and emergency contacts.
On this occasion, Mr. Abdulaziz Al-Othman the Deputy Chief Executive Officer at Takaful International Co., commented, “We are delighted to unveil the modified platform, which marks a substantial step forward in our digital transformation journey. Our customers are at the core of our business, and this platform is a direct response to their desire for convenience and transparency. By offering a comprehensive suite of online services, we are confident in our ability to enhance customer satisfaction and foster long-term relationships.”
Mr. Al-Othman added, “This launch represents a significant advancement in Takaful International’s commitment to delivering exceptional customer service. We have invested in the latest technologies to understand and meet our customers' evolving needs, providing an easy-to-use, efficient, and comprehensive platform to simplify their insurance experience. We firmly believe technology is key to enhancing customer experience, and this improved platform will strengthen relationships with both existing and new customers, strengthening our position as a leading digital insurance provider."