Complaint

We will acknowledge the receipt of your complaint within 24 hours of receipt for Non-Life Insurance policies and within 5 business days of receipt for Life Insurance policies. You may be contacted to provide additional information. We will keep you informed about the next steps in the process.

The Complaints Officer will conduct a full investigation on the complaint’s content received and respond back with the findings within one week of receiving Non-Life Insurance policies complaint and within 2 weeks of receiving Life Insurance Policies complaint. If the complaint requires more time for investigation, the same will be informed to you immediately. Our response shall be presented fairly and promptly, with all the facts stated in a good faith to you.

If you are not satisfied with the Company’s response or action regarding your complaint, you may forward the complaint with our responses to the Consumer Protection Unit at the Central Bank of Bahrain (“CBB”) using the online complaint form (https://www.cbb.gov.bh/complaint-form/) within 30 calendar days from the date of receiving the response from the Company.

For any inquiries in this regard, you may contact the Complaints Officer:

Name: Mr. Mohamed A.Aziz Ahmed

Email: complaints@gigtakaful.bh

Tel: 17565640